Tosibox Blog

We've Heard You: Enhancing Technical Support to Serve You Better

Written by Tosibox | Dec 3, 2024 10:59:20 AM

At Tosibox, your feedback is invaluable to us. Over the past year, we've listened closely and taken significant steps to improve. By the end of the year, we will have doubled our resources to ensure we can meet and exceed your expectations.

With the New Year knocking at our door, we are excited to introduce a new tiered Technical Support model designed to better address the diverse needs of our customers and partners. The rollout will begin with Standard and Advanced support tiers, with a Premium option to follow later in the year. This new structure allows us to provide more tailored and efficient support, ensuring you receive the service level that best matches your needs.

We will keep you informed along the way so stay tuned!

Thank you for helping us grow and evolve. We’re committed to supporting your success every step of the way!

For FAQ's, technical articles and important product announcements, please visit our Knowledge Base.

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