Customer Success Stories | Mar 24, 2021 12:00:00 AM
DB Control & HVAC Services started investigating the market for remote maintenance solutions. TOSIBOX® technology was included, not only to see how easy and manageable it was for their business, but also how they could translate TOSIBOX connectivity into value for the clients and potential business deals moving into the future.
DB Control & HVAC Services is a West Australian owned Control and Maintenance Integration company specializing in highly secure remote access control solutions that allow BMS, Energy Management & Proprietary D.D.C control systems to be integrated with Service and Diagnostic Software and managed through a single remote access platform.
We are on the cutting edge of industrial IoT control solutions which allows use to provide instant remote support and solutions to meet our customer’s needs. We specialize in BMS, PLC, D.D.C & energy management control solutions. We are Conserve It Niagara Product Partner, approved system integrator and certified Tridium Niagara System Integrator.
Challenge: Need for remote maintenance
DB Control & HVAC Services are a Control Systems Integrator that specialize in combining highly secure IoT remote access platforms, automated control systems and HVAC diagnostic software.
The company was started after 17 years of industry experience, including commissioning and technical management on over 350 commercial and industrial tender-based HVAC and D.D.C projects throughout West Australia.
Hundreds of installations needed support, but vast distances in Western Australia made it impossible to provide on-site maintenance. Dealing with multiple vendors and applications, it was challenging to find a remote access technology that would be compatible with all their clients’ systems. The company also wanted to keep up with the times and latest technologies.
DB Control & HVAC Services started investigating the market for remote maintenance solutions. TOSIBOX® technology was included, not only to see how easy and manageable it was for their business, but also how they could translate TOSIBOX® connectivity into value for the clients and potential business deals moving into the future.
Solution: TOSIBOX® technology with secure two-way connectivity
For DB Control & HVAC Services found out from the evaluation stage of hardware components, through to the implementation of the software solutions for managing access control and edge devices, that the TOSIBOX® solution managed to bring the client’s assets from a far distance to the company’s office without the need for any changes in the environment.
One of the advantages of using TOSIBOX technology is its compatibility with all building automation brands and providers in the market and transmits any form of data, regardless of the protocol.
Another perk of the TOSIBOX solution is standard deployment. The same network configuration can be used each and every time instead of spending hours fixing separate network properties for every site. The configuration can be automated so that the whole deployment takes place in only 15 seconds.
DB Control & HVAC Services quickly configures the TOSIBOX® Locks before shipping them to the site. Once connected, they provide data in real time between the business and the client’s on-site network. The two-way connectivity provides an instant access for remote maintenance and support with a secure connection.
The DB Control & HVAC Services Support team can now simultaneously connect to 13 separate control systems from several sites throughout Western Australia. Using the same remote monitoring platform, they can deploy proprietary diagnostic software to monitor the performance of 56 HVAC systems and 267 FCU’s.
Result: Instant support, reduced downtime and significant cost savings
Due to the ability to connect to the control system interface along with the programming, commissioning and diagnostic software used by technicians on site, the company has been able to resolve all of their clients’ issues remotely. The benefits to their customers have been instant support and reduced downtime as well as significant cost savings by eliminating travel expenses such as flights and accommodation.
As a result of the flexibility that the TOSIBOX® Locks offer, the company has been able to very quickly resolve issues on remote sites even if there is no remote monitor controls system currently setup. They utilize TOSIBOX® Lock 500’s which can be quickly configured and sent to site.
Onsite connection is as simple as plugging the LAN cable from the Lock 500 into the relevant control device enabling DB Controls & HVAC Services to connect the device with a TOSIBOX® Key and provide instant support for resolving onsite issues. The flexibility of the TOSIBOX® Keys enables DB Controls technicians to instantly respond to site issues from anywhere in the world, using a range of devices such as PC’s, laptops, tablets and smart phones.
- Reliable and secure connectivity for remote maintenance and support
- Easy configuration-free Plug & GoTM implementation without special IT skills
- Embedded cyber security
- Compatible with all vendors and applications, no need for any changes in the environment
- Two-way communication brings the benefits of OT networking and remote maintenance with one technology
“Not only do I now have instant access to provide service and support to each of our clients’ site, but also have a secure connection whilst doing this. At no stage did I have to consider how we connect or am I secure doing this, TOSIBOX® automated technology takes care of all of this. I get to focus on what we do best for the client and their BMS assets.”
David Byrne, Managing Director, DB Controls & HVAC Services