TOSIBOX® is a globally functioning operational technology (OT) networking platform for enterprises and organizations, delivering limitless possibilities to expand and power their businesses opportunities and growth.

Tosibox was born from the idea that secure remote access and operations doesn’t have to be complicated, expensive or time-consuming. Having developed and patented the world’s first remote access appliance with Plug & Go™ technology, Tosibox sold its first device out of its Oulu Finland headquarters in 2012, quickly expanding abroad followed by the establishment of three subsidiaries in Germany, Scandinavia and USA. Award-winning TOSIBOX® products and platforms are today sold across Europe, North America, Asia, the Middle East and Australia – in over 40 countries.

Since Tosibox was founded, our dream has been to change the world by being the global OT Security and Networking standard for all industries and organizations, regardless the size or vertical. Now, hundreds of thousands of OT networks are secured and powered by TOSIBOX® cross the globe, and over 100s of million sensors, machines, assets, devices and their users are connected and managed via our OT networking Platform and supported with our services.

WE ARE LOOKING FOR A TECHNICAL SUPPORT REPRESENTATIVE

In order to further strengthen and develop our customer support, we are looking for an additional colleague, a Junior Support Engineer. The location is Atlanta or Denver. The position is full-time permanent.

The main tasks you will be working on:

- offering our customers top class service through responding to calls, emails, and support tickets,
- independent evaluation and prioritization of the customer tickets, forwarding as needed,
- efficient cross-team communication and cooperation, especially with international sales, R&D and delivery teams,
- usage of appropriate information sources for efficient problem solving, such as company internal manuals, documentation and help desk,
- internal escalation to correct functions across the company.

What we’d expect to see in your professional background:

- directly or indirectly applicable experience from customer facing roles is highly appreciated,
- understanding of IT/ICT/IOT, computing in general, and networking and cloud technology will be a strong advantage (Azure AWS, Google and basics of Linux a plus)
- strong customer service approach towards customers,
- strong communication skills
- independent and proactive problem solving and prioritization skills,
- demonstrated ability to perform under pressure.

Why should you join?

You will be part of an exciting journey of a global growth company where your work has a strong and direct impact on service organizations in multiple verticals including Energy, Smart Cities, Building Automation, Industrial Automation. Additionally, you will be exposed to cutting edge OT Networking, Cloud computing and the latest operational applications in existence.

We’d love to see your resume and application through LinkedIn or through careers@tosibox.com by 10/15/2022. The anticipated start date of October 31, or earlier.